Important Questions to Ask Your Roofing Contractor

As you plan a roof replacement, you are likely thoroughly researching several of your local roofing companies. You may be wondering, “what questions should I be asking my roofer?”

Here are 10 key questions you should ask your roofing contractor before hiring them on.

1. Are you licensed and insured?

As a general rule of thumb, make sure that your roofing contractor is both licensed and insured. Do your research and know what the local codes are. Ensure that the contractor you hire has all the appropriate paperwork and permits to perform work on your home.

  • Licensed: This means that your roofers are registered with the state of Wisconsin.
  • Insured: Every roofing contractor must be fully insured, with a company vehicle insurance policy, workman’s comp, and general liability.

Affordable Contracting Services is a GAF Factory-Certified Contractor, so you can rest assured that our roofing contractors are all appropriately licensed and insured.

2. How long have you been in business?

Be sure to look into how long the company has been in business. Usually a company that’s served their local clients for many years is committed to a quality job, with a respect for their property.

The most reliable way of finding out the credibility of a business is to take a look at reviews online. A roofing contractor’s Google, Facebook, and Yelp reviews will help give you insight about their warranty, honesty, willingness to answer client questions, the team’s process from start to finish, timeliness, and their overall level of expertise.

Asphalt Roof Closeup

3. Are you a local company?

Make sure you choose a roofing company that’s in your local area, with a physical office location and a local phone number. There’s clear advantages to hiring a local company. For example, a local company knows what local installation codes to follow, what paperwork is required, and anything else that complies with requirements of the state of Wisconsin.

We encourage you to avoid out-of-state companies that only come to your area after a major storm hits. More than likely they may or may not perform work that complies with Wisconsin requirements. Also, these contractors may simply be looking to get roofing projects for money and then move on to the next storm-stricken region of the country to do the same there.

4. How does your company protect my property during the project?

As a home or business owner, you’ll definitely want a peace of mind going into the project. One of the ways to do that is by directly asking the contractor what steps they personally take to protect your property. More specifically, do they/how do they protect your lawn, landscape, or light fixtures?

You don’t want a contractor that states in the fine print that they’re not responsible for any damage.

GAF Certified Roofer

5. What is your roof warranty?

You should inquire with your roofing contractor about the kind of warranty they offer on their workmanship. You’ll find that the warranty ranges from company to company. A roof warranty can be one year, two years, five years, ten years, twenty-five years, or even a lifetime.

Contact Affordable Contracting Services for more info on our GAF warranty and we’ll be happy to answer any questions you may have.

6. Can you give me references?

Another tip we recommend is to ask your contractor for a reference of a job performed in the last 3-6 months. Any reputable roofing company should be happy to provide you a reference upon request. If desired, you can verify past clients’ experience with the company by contacting them personally.

Specifically, some questions to ask include:

  • Did the roofing team complete the project on time?
  • How did the contractor protect your property?
  • How did the contractor clean up after the roofing project?
  • What kind of warranty did the contractor provide?

Good references help to establish trust with your roofing contractor. If the contractor is not willing to give you a reference, it’s a sure sign that you shouldn’t invest your money in that company.

Read more here for tips on picking the right roofing contractor.

Asphalt Roof Garage

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At ACS Roofing, we’ve proudly provided professional roofing services for asphalt and steel roofs since our beginnings in 2003. Since then, we have continued to grow as a team. Each member of the Affordable Contracting Services team is GAF certified.

We build relationships with our valued clients in the Appleton and Fox Valley community, and are looking to serve you for many years to come!


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